Shipping & Returns
Q: How fast is my order processed?
Under normal circumstances, orders are processed the same or following day, Monday through Friday during typical business hours. All orders placed Saturday or Sunday will be processed on Monday, with the exception of holidays.
Q: When will my order ship?
All shipments leave Monday through Friday. Since some orders are drop-shipped from other suppliers, we cannot guarantee same or next-day shipments. However, most shipments will leave within 1-3 days. If there are any known delays, we will let you know as soon as possible.
Q: What shipping options are available?
All shipments are sent by the ground service of our choice, unless otherwise requested. All orders must ship to physical addresses. WE WILL NOT SHIP TO PO BOXES. While we do offer express service, you may need to contact us before ordering to get a shipping quote.
Q: Do you ship outside the USA?
We currently only ship to the Continental United States. If you are looking for shipping outside of the continental U.S. we would suggest using a freight forwarding service like myus.com or fishisfast.com. If you need help with our order or more explanation, please reach out to us at firstname.lastname@example.org
Q: How will you ship my order?
We ship primarily through FedEx, however, some shipments may be shipped by US MAIL or motor freight carriers.Exploration Outfitters LLC reserves the option to choose the best carrier available at the time of shipment.
Q: Do you ship to Alaska & Hawaii?
We do ship to Alaska & Hawaii. The FedEX rate quoted during checkout is only an estimate and is subject to additional shipping charges that will be charged to your credit card. If you would prefer your Alaska or Hawaii order sent via Priority Mail please contact our Customer Service department at (580) 745-5337. Our team is available Monday through Friday 9am – 5pm Central Time or e-mail at email@example.com.
Q: Do you ship to APO/FPO addresses?
We apologize but we are unable to ship to APO/FPO through our website at this time. If you would like to place an order and ship it to an APO/FPO address, we recommend having a friend or family member take delivery from us and forward it to you.
Q: How much is shipping?
Shipping is determined using FedEX rate calculations. In some cases (Alaska, Hawaii, International), the rates may be inaccurate and we recommend contacting us prior to ordering. Shipments over 150 lbs. or dimensionally too large to go by Fedex will be sent via LTL truck freight and will require a quote prior to processing.
Q: When will I receive my order?
While many orders will ship directly from our warehouse in Durant, OK, we do drop-ship from other suppliers. We do our best to only work with suppliers that can fulfill our orders efficiently, so most orders will leave within 1-3 business days after processing. Standard ground shipments will take 1-5 business days to arrive, depending on which continental state you ship to (a business day is a non-holiday weekday, weekends are not counted). Expedited shipments will arrive in the amount of business days you select, plus the processing time, prior to shipping. Please allow extra time when shipping to remote rural areas and during peak holidays. When your order ships, we will send you a Shipping Confirmation email with a tracking number and direct link you can use to track your order. If you placed your order via the telephone and did not provide us with an e-mail address, please contact customer service if you do not receive your order within 10 business days.
Q: Do you offer expedited shipping?
Yes. You can choose 3-Day, 2-Day or Next Day service for an additional charge. The expedited shipping duration does not include the time to process your order. Please refer to the Shipping Estimate feature in your cart screen, after adding your items, to estimate the amount of your shipping cost. If actual shipping rates are higher than the what the cart quoted, we will contact you as soon as possible to discuss any additional charges.
Q: Can I have my order sent to more than one address?
Each order can be sent to only one address. If you are purchasing several items to be shipped to different addresses, you'll need to place a separate order for each different shipping address.
Q: What could cause a shipping delay?
Wrong address or zip code used for the shipping address.
When the shipping company can't deliver your package and they send the packages back to us, we will contact you via email or phone for correct address information.
Unforeseen circumstances at our business.
Other circumstances outside of our control.
Q: Delays by shipping companies:
Your shipment could be temporarily lost or misplaced by the shipping company. If the delay is deemed unreasonable, we will ship you a replacement order. If the original package does show, it is your responsibility to help get that package back to us. If the package is not returned in a reasonable amount of time, you will be charged for it, plus the shipping cost.
Q: Delays during holiday seasons between Thanksgiving & Christmas:
Shipping companies often do not guarantee any shipment a couple of weeks before Christmas. Please allow extra time for deliveries during this time. You can also contact us for expedited shipping options.
Q: Item is on backorder:
We will contact customers via your email in case the product you ordered is on backorder and will be delayed. If you have other items on your order that are not on backorder we may ship items separately, backordering the unavailable items.
Undeliverable Packages: (Orders Returned To Us)
Packages that are returned to us by the U.S. Postal Service or UPS and marked as "Unclaimed", "Return to Sender", "Attempted Unknown", "Refused", or "Invalid Street Address", will be credited back to the customer's credit card, less the shipping and handling fees and a 25% restocking fee. We do not keep credit card numbers on file so please ensure that you provide a valid phone number to receive a credit.
Q: Return shipping costs:
Return shipping is the customer's responsibility.
Q: What is the return process?
For any return items, the first step is to contact our Customer Service team either via phone (580)745-5337 or by e-mail at firstname.lastname@example.org. They will initiate the return process, including sending necessary return documents. The return documents must be printed out, completed, and included with the return item. If the return form is not included with the returned items, the return item will not be accepted. All returned items (with exception to warranty items) are subject to 25% restocking fee as outlined above.
For warranty items, please contact us. Some manufacturers require that the warranty items be handled directly with them. In these situations, we will help as much as possible to ensure that your problem is taken care of. For other warranty situations, we, at our discretion, will ship a replacement item immediately after receiving the defective item. Return shipping in warranty situations is the customer's responsibility.